SHIPPING POLICY — KittyKanopy
1. Order Processing
All orders are processed within 1 to 3 business days of payment confirmation, with a total estimated time of up to 12 business days between preparation and transit. Orders placed on weekends or public holidays will be processed the following business day.
KittyKanopy is not responsible for delays caused by incorrect delivery information, customs holds, or other events beyond our reasonable control, subject to applicable consumer protection laws.
2. Shipping Costs
Shipping costs are calculated at checkout and may vary depending on current promotions, but will never exceed $5 USD or its equivalent in the customer's local currency.
3. Coverage
KittyKanopy ships internationally, including to the United Kingdom. For less common destinations, contact us before purchase at KittyKanopy@ducktapes.cc to confirm availability and estimated delivery times.
4. Customs and Import Duties
The final price includes the product, shipping, and the import duties owed by KittyKanopy as the seller. In most cases, customers won't need to make any additional payment upon delivery.
However, in exceptional cases, customs authorities or the courier service in the destination country may apply an additional charge under local regulations. Responsibility for such charges is determined by applicable law and the terms disclosed at checkout.
5. Order Tracking
Once your order has been dispatched, you'll receive an email with your tracking number.
6. Undelivered or Lost Shipments
If your order hasn't arrived within the maximum estimated timeframe, please check your tracking status and contact your local post office.
We are not liable for any lost or stolen orders after the tracking has been marked as "Delivered" by the courier.
If an incorrect delivery address was supplied, we will review available options for redelivery or resolution in accordance with applicable law.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If an order is returned due to an incorrect or incomplete address, reshipment may incur an additional cost.